Remote Support

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  • How to Get Remote IT Support for Your Windows PC

    Step 1: Download the Tool

    • Click the link to download the tool and save it to your Downloads folder.

    Step 2: Open the File

    Step 3: Share the Access Code

    • The tool will show a 9-digit code. Share this with us by phone or email.

    Step 4: Allow Access

    • When prompted, click Accept or Allow to let us connect to your PC.

    That’s it! We’ll start fixing the issue right away.

    Common Problems:

    • If the tool won’t open, restart your PC and try again.

  • How to Get Remote IT Support for Your Mac

    Step 1: Download the Tool

    • Click the link to download the tool and save it to your Downloads folder.

    Step 2: Open the File

    Step 3: Share the Access Code

    • The tool will display a 9-digit code. Share this with us by phone or email.

    Step 4: Allow Access

    • Proceed with any prompts that appear.

    • When asked to allow remote access, click Accept or Allow to let us connect to your Mac.

    That’s it! We’ll start fixing the issue right away.

    Common Problems:

    • If the tool doesn’t open, restart your Mac and try again.

The SplashtopSOS tool is a secure, remote access solution that allows IT support specialists to connect to your Windows PC or Mac remotely over the internet. With this tool, we can quickly troubleshoot software issues, resolve technical problems, install software updates, and perform system optimisations—without the need for an on-site technician. This remote support tool ensures your data remains protected through encrypted connections, providing a fast and efficient way to get IT support services for both Windows and Mac devices whenever you need assistance.

It uses strong encryption to protect all information during the session, so only authorised support technicians can access your system. The tool also has two-factor authentication (2FA) and secure logins to add extra layers of security. All sessions are hosted on Amazon Web Services (AWS), which provides additional protection with built-in security features. With these safety measures, you can be confident that your data is secure while receiving help.

How Does Kalidus IT Services’ Remote Support Work?

Our remote support is quick and easy. Simply contact us via phone or email, and we'll guide you to install a small, secure tool. Once installed, we can access your system remotely to troubleshoot, resolve issues, or perform necessary updates.

Is My Business Data Safe During Remote Support?

Yes, all remote support sessions are conducted through encrypted connections, ensuring your business data is fully protected. We also follow strict security protocols to maintain your confidentiality throughout the session.

How Do You Provide Remote Support for My Devices?

We use remote desktop software to securely access your device over the internet. Once connected, we can diagnose and fix issues directly on your system, whether it’s a PC, Mac, or other devices. No need for on-site visits, meaning faster support and minimal disruption.

Do I Need Special Equipment for Remote Support?

No. All you need is an internet connection. We’ll walk you through installing a simple, secure tool that allows us to connect to your system and assist with any issues, no special hardware is required.

How Do I Get Started with Remote Support?

Getting started is simple! Just contact us via phone, email, or through our website. We’ll quickly guide you through the process, and once connected, we’ll handle the rest. Our goal is to make IT support as easy as possible for you.

How Quickly Can You Help with Remote Support?

We aim to respond to requests within 30 minutes. For urgent issues, we prioritise business-critical problems to ensure minimal downtime and get you back to work fast.

Contact us today for a free consultation!

Our Clients’ Words Speak for Themselves

  • "The team is always quick to respond and resolve any issues we face. Their professionalism and ability to explain complex solutions in simple terms have been invaluable. We feel completely supported knowing they are just a call away."

    – J.W. - Operations Manager, Financial Services

  • "Their service is second to none. From the initial project setup to the ongoing support and maintenance, they’ve been proactive and incredibly thorough. It’s been great to find an IT provider that can do it all."

    – L.M. - Director, Retail Industry

  • "We’ve been impressed by the expertise they bring to every task. They not only fix problems but also offer advice that helps prevent them in the first place. Our business has run much more smoothly thanks to their support."

    – R.P. - Manager, Hospitality Sector

  • “Kalidus IT Services have transformed how we manage our IT. Whether it’s a small query or a complex project, they handle everything with ease, giving our staff peace of mind to focus on their work.”

    – K.T. - Office Manager, Legal Services

  • "Having them on hand has been great for us. Their ability to anticipate our needs and offer tailored solutions has saved us so much time and stress. We couldn’t imagine running our business without their support."

    – P.L - Partner, Accountancy Firm

  • "We’ve worked with several IT providers over the years, and none come close to their level of service. Their attention to detail, clear communication, and willingness to go above and beyond have made a huge difference for us."

    – D.M. - General Manager, Property Sector

  • "From the very start, Kalidus has been attentive, approachable, and incredibly knowledgeable. They make IT feel easy, which has freed up so much of our time to focus on other aspects of our business."

    – S.H. - Founder, Creative Studio

  • “Kalidus have become an integral part of our business, providing reliable and proactive support every step of the way. Their ability to adapt to our specific needs and consistently deliver excellent service is truly commendable."

    – V.R. - Managing Director, Healthcare

Contact Kalidus to discuss how we can help you.

We’re here to help and no question is too big or small.

hello@kalidus.com
01904 952 265